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2aspire Lincolnshire Adult Skills and Family Learning Service
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You will need a 2aspire account and be a resident of the Greater Lincolnshire area before enrolling onto a course.

Employability - Customer Service Pathway  

 

Visual of the course

Course Summary

Code: STDQC4099  

Starting: Monday 20 April 2026 

Duration: 5 sessions over 1 week(s)

Start Time: 09:30 

Provider: Steadfast Training LTD  

Telephone:  

Email: upskill@steadfasttraining.co.uk  

Location: Virtual Classroom  

Cost: Fully Funded  

Description

COURSE OBJECTIVES AND SUBJECTS COVERED
• Self - Assessment
• Investigating rights and responsibilities at work
• Developing personal presentation skills
• Building working relationships with customers
• Recognise and deal with customer queries, requests and problems
• Make and receive telephone calls  

 

Time and duration

Start Date: 20 April 2026
Start Time: 09:30
Day: Monday Morning
Session Duration: 06:30
Number of Sessions: 5